We aim to provide 100% satisfaction to our customers. We fully comply with the Distance Selling Regulations 2000. If you have any concerns regarding our service please contact us.

Placing your Order

We use a secure payment gateway such as PayPal or NoChex to process your order. The PayPal gateway also allows for the secure processing of credit and debit cards to provide you with the most flexibility and security for shopping on the Internet.

Every effort is made to ensure that prices shown on the website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

Payment

We accept a number of payment methods selectable at order checkout. No goods will be shipped until payment has cleared.

If you select an offline payment method, please make sure your payment reaches us within 14 days, otherwise we cannot guarantee stock availability.

Returns

You may return unwanted goods within 7 working days for a refund provided that the product is unopened, unused and in a re-saleable condition. However, please note we will only cover the return shipping cost for faulty goods.

You will be responsible for the safe return of all goods. We cannot be held responsible for lost parcels therefore we strongly advise you to use a traceable postage method.

It will be at the customers cost to return any goods incorrectly ordered. Please note that there will be a standard 20% re-stocking charge applied. Goods will not be accepted back until this is paid along with any applicable carriage charge. The goods must be returned undamaged and in the original packaging.

All refunds, if applicable, will be made using the same method of payment as the original order within 30 days. For all returns please use the contact form stating the reason for return and provide a day time telephone number before returning your goods.